Reviewed by: ほぬさま
ツアー内容どうこうの話ではなく、それ以前の問題です。8月にお世話になったのですが、日本からきちんと4名の予約をしていったのに、実際予約が2名分しかとれていなく残りの2名は当日予約になってしまいました。料金の兼ね合いもありveltraさんに帰国後メールを入れましたがそれに関しては無視されています。今後この会社を使うことはありません。
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Packages: | 9:00出港(シュノーケル2.5時間) |
Attended as: | Families |
Posted on: | 2017/10/25 |
Activity Date: | 2017/08/17 |
Reviewed by: Amber Bialy
My husband and I were both nervous, I get seasick and he has a fear of deeper water and has never snorkeled. Captain Morgan was amazing and the crew was super reassuring. They gave me ginger candy when I got on. I only felt a little queasy, it wasn't as bad as I thought. Short ride and they got us in the water and we had a full display of barrel rolls by 2 mantas! My husband had an amazing time and he enjoyed it more than he thought he would. He would do it again! You stay in the water for a reasonable amount of time, I got out a tad early but we went back shortly after. Tea, soda and fresh pineapple was offered. A MUST do and I couldn't ask for a better crew. Bring your own goggles and snorkel if you have them, some masks leaked a little. Worth it even if you get seasick (lots of ginger and dramamine!)
Pick a day with no wind as Well! We had a great experience.
Thank you for taking the time to review your manta tour. Happy to hear both you and your husband enjoyed the experience. Thank you for joining us and hope to serve you again soon in the near future.
A Hui Hou!
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Packages: | Manta Ray Night Snorkeling [Early Evening Tour] |
Attended as: | Couples |
Posted on: | 2017/10/24 |
Activity Date: | 2017/10/21 |
Reviewed by: Steve
Crew was very nice and captain had a great story, but we were ones that had little luck with manta's. We did see one or two, but it took a full hour in water, where some of my party began to get sick and missed it. The most disappointing part was absolutely no cruise. Do not expect a cruise. We coasted for 5 min and went out where I could snorkel on my own. I really thought we would sail for a bit and get snacks instead of one piece of pineapple. Understand you are hanging onto a ladder the whole time. I get it for safety reasons, but not what I expected. There is no real snorkeling where your swimming around. No boat lights other then ladder. I felt we were using other boats lights, where we were the last ones to ever see anything, unless we got lucky. Our ladder had lights. I thought this was also a 3 to 4 hour tour. It took 5 or 10 min. To get where we were going, then hour in water, then go home. No drinks on this, and hit and miss with hot chocolate. I highly recommended actually sailing first and open the sails like they said would happen and choosing this boat in the first place. My party was disappointed. My kids were troopers and stayed out with me and saw the one manta, before turning back where the rest of the people holding onto the ladder didn't see it. At least give us a cruise first with this cool boat.
Thank you for taking the time to review your manta tour. We are happy to hear you enjoyed the staff and also sorry to hear you did not fully enjoy the trip. We, unfortunately, do not always get the opportunity to sail prior to the manta tour. As stated on the website, factors such as mooring availability water conditions and weather play a great part in what happens on each individual tour. If I could have it my way, every night we would have just enough wind cruise out to sea while watching a glorious sunset (No rain). Return back to the manta site to find our mooring available, at this point the wind would calm and the sea would be flat and upon entering the water all of Kona's manta rays would gather under our raft for the entire hour. Everyone would be happy, but alas this does not happen as often as I wish it would.
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Packages: | Sunset Sail & Manta Ray Snorkel - Special Group Rate for 6+ Passengers |
Attended as: | Families with Young Children |
Posted on: | 2017/10/23 |
Activity Date: | 2017/10/18 |
Reviewed by: Nicole
Thank you so much for showing us all de highlights during this flight!
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Packages: | Big Island Spectacular (1 hr 45 mins) |
Attended as: | Couples |
Posted on: | 2017/10/22 |
Activity Date: | 2017/10/19 |
Reviewed by: Andrea
Excellent, just do it, unforgettable experience!! Thanks to Hawaii Forest and Trail group, make sure your tour is through them, in fact make sure all your Big Island tours are through them, they are AWESOME!!
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Packages: | Summit Sunset & Stargazing Adventure |
Attended as: | Solo Travelers |
Posted on: | 2017/10/22 |
Activity Date: | 2017/10/19 |
Reviewed by: James Henderson
Great experience!!!! Tour guide was very knowledgeable, experienced, super friendly, and accommodating! Loved this!
We are happy you enjoyed the tour. Hope you will join us again!
Mahalo,
Jeannie
Kailua Bay Charter
The Glass Bottom Boat
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Packages: | Kona Glass Bottom Boat Cruise from Kailua-Kona Pier |
Attended as: | Couples |
Posted on: | 2017/10/21 |
Activity Date: | 2017/10/18 |
Reviewed by: AKKIE.O
本当はワイピオ渓谷での乗馬をしたかったけど、予約が取れず断念。
牧場での乗馬の予約が取れたのでこちらに参加しました。
日本語は全く通じませんでしたが、簡単な英語で、笑顔で説明などしてくれて、ほとんど困りませんでした。
ウエスタンブーツ、靴下、パーカー、ジャケット、バッグなど貸してくれるので手ぶらで問題なしです。
貴重品は預けましたが、バッグに飲み物とカメラ、携帯を入れて持っていきました。
スニーカーでもいいでしょうが、ブーツは借りたほうがいいと思います。
靴下は持っていたので自分のを履きました。
1.5時間、めいっぱい乗ってたかな?
広大な牧場の敷地内を駆け足したり、速足したり。
夫がほぼ初めてだったので、歩くだけかなと思っていたら、こちらの様子をみて、
やってみる?と聞いてくれて、何度が走ったり。
馬もある程度人を見ますが、おとなしく、いうこと聞いてくれるので、特に心配もありませんでした。
来年もまた来てね!と笑顔^^
ありがとうございました☆また来たいです^^
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Packages: | 1.5時間プラン |
Attended as: | Couples |
Posted on: | 2017/10/19 |
Activity Date: | 2017/10/07 |
Reviewed by: KarenS
So much fun! The crew was wonderful and it was fun meeting people from all over.
Thank you for reviewing your afternoon snorkel with us and thank you for joining us. Happy to know you enjoyed the tour. A Hui Hou!
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Packages: | Afternoon Snorkel Cruise |
Attended as: | Couples |
Posted on: | 2017/10/16 |
Activity Date: | 2017/09/27 |
Reviewed by: ディー
スタッフは皆さん明るく親切でした。青い空の下、森の上を滑走する感じが気持ちよかったです。ただ、予約した回が、おそらく、マックスの参加人数で、新しいジップラインに行くたびにかなり待たされました。1時間から1時間半、と言われていましたが、2時間近くかかりました。
でも、風景も楽しめたから、良かったかな?かなり年配のアメリカ人のおばあちゃまも初挑戦されていて、家族で楽しめるジップラインでした。
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Packages: | ジップライン |
Attended as: | Families |
Posted on: | 2017/10/16 |
Activity Date: | 2017/10/10 |
Reviewed by: keryl
Captain Steve was hilarious and Michael was a great assistant captain. Both Steve and Michael were entertaining and very knowledgeable about the southern part of the island of Hawaii. We saw dolphins, tons of colorful fish snorkeling, traveled to look inside sea cave and had more food than we needed! It was a truly amazing day on the ocean with Sea Quest!
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Packages: | 5-hour South Kona Expedition with Lunch (3 Snorkel Stops) |
Attended as: | Families |
Posted on: | 2017/10/15 |
Activity Date: | 2017/10/12 |
Reviewed by: VA family
A perfect size group for this expedition. Captain Steve was knowledgeable and interesting.
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Packages: | 3-hour Captain Cook Cruise (1 Snorkel Stop) |
Attended as: | Families |
Posted on: | 2017/10/14 |
Activity Date: | 2017/10/11 |
Reviewed by: Erin
Wonderful luau!! Would highly recommend!! Came here with my brother who was visiting and we had a blast. Mahalo!
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Packages: | Ohana Package |
Attended as: | Families |
Posted on: | 2017/10/11 |
Activity Date: | 2017/10/08 |
Reviewed by: Marcella
Very professional and very entertaining. Excellent commentary. The video is worth buying. Defintely good value.
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Packages: | Big Island Spectacular (1 hr 45 mins) |
Attended as: | Solo Travelers |
Posted on: | 2017/10/11 |
Activity Date: | 2017/10/08 |
Reviewed by: Jon
Kevin made the trip worthwhile. The seas were choppy, the wind was blowing, but the voyage was very worthwhile.. He took two very inexperienced kayakers and made a very safe and enjoyable trip out of it.
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Packages: | Dolphin Watch Kayak & Snorkel Sea Cave Tour [4 hours] |
Attended as: | Couples |
Posted on: | 2017/10/11 |
Activity Date: | 2017/10/08 |
Reviewed by: Petra
As a surprise for my husband, i booked the tour of the hole Island. Chase was very nice, competent Pilot - really interested to inform and entertain his guests. The first part of the tour was not very spectacular, but the volcanos and waipuu valley were spectacular. Highly recommendet!
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Packages: | Big Island Spectacular (1 hr 45 mins) |
Attended as: | Couples |
Posted on: | 2017/10/10 |
Activity Date: | 2017/10/02 |
Reviewed by: Craig Dombrowski
We liked it very much. The narratot, the history, the various outfits, the sincerity of all who performed. And yes, the food was good.
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Packages: | Ohana Package |
Attended as: | Couples |
Posted on: | 2017/10/10 |
Activity Date: | 2017/10/05 |
Reviewed by: mach
乗馬初体験でしたが安心して楽しめました。
馬たちもしっかり調教されていて綺麗な馬たちです。
今回は半日コースでしたが次回は1日コースで楽しみたいです。
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Packages: | Test Package |
Attended as: | Couples |
Posted on: | 2017/10/09 |
Activity Date: | 2017/09/22 |
Reviewed by: サッチー
楽しいひと時を過ごしました。ご飯もボリューム満点!
ただ、フラを習っているので、最高のフラダンサー達をイメージして参加してしまったので、少し物足らない感じがしてしまいました。
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Packages: | Test Package |
Attended as: | Friends |
Posted on: | 2017/10/09 |
Activity Date: | 2017/10/03 |
Reviewed by: まんさく
朝方に大雨が降り、雨の中での乗馬かなと思いましたが、運良く天気が回復。車で谷まで降りていきますが急坂で細い道。ちょっとビビりながらも到着。途中見たかった滝も見えました。馬に乗りツアー開始。飼っているかわいい犬2匹もいっしょについて来ました。途中川を渡ったりとても気分爽快です。でも馬は途中でおしっこ、うんこ、草を食べるなどいろいろあります。最後にガイドさんが写真を撮ってくれます。
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Packages: | Test Package |
Attended as: | Couples |
Posted on: | 2017/10/08 |
Activity Date: | 2017/10/05 |
Reviewed by: Sarah
This helicopter tour was certainly one of the highlights of our trip. Checking in was a breeze. The pilot (Karl I think) was great, really friendly and knowledgable and told us fascinating stories about the land. His mixed tape for the flight was a great accompaniment to the flight. Nothing can quite prepare you for how amazing it is to fly over a volcanoe crater spewing lava, I was truly awe struck and felt like a kid again! It really is the top experience I would recommend on the big island.
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Packages: | A-Star Standard Helicopter - Circle of Fire Flight (45 mins) |
Attended as: | Couples |
Posted on: | 2017/10/07 |
Activity Date: | 2017/09/17 |
Reviewed by: ころなり
太平洋の島々のそれぞれの踊りを見せてくれて、似たところ違うところを知ることが出来ました。参加者の誕生日を祝ったり、一緒に掛け声をかけたりなど参加者が楽しむための工夫もされています。
食事は結構な種類があり、少しずつ取ってもかなり大量になります。前の体験談にもあるように席によって食事をとりにいく順番が決まっていますので、スタート時刻から食べ放題と言う訳ではありません。待っている間におなかへってツラかったかな(笑)。
滞在中に伝統的なショーを見る機会がない(または伝統料理を食べたことがない)なら、いいとおもいます。
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Packages: | Test Package |
Attended as: | Families |
Posted on: | 2017/10/06 |
Activity Date: | 2017/09/28 |
Reviewed by: Rebecca Thom
Absolutely amazing experience! Swam with so many dolphins; loved every moment. We were the only ones booked on to the boat so we literally had our own private tour! Our guide was lovely and gave us great information and stories about the island. We also got lots of time to snorkel and even saw two white tip reef sharks! Would definitely recommend this tour!
Mahalo for taking the time to submit a review of your Dolphin & Kealakekua Bay Snorkel tour with Kona Ocean Experience and for your recommendation! We're so glad to hear that you had an amazing experience with viewing the wondrous marine life of the Kona Coast area, and that you enjoyed learning about our Hawaiian culture and history, too!
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Packages: | Kealakekua Bay Snorkel & Dolphin Watching Tour |
Attended as: | Couples |
Posted on: | 2017/10/06 |
Activity Date: | 2017/08/29 |
Reviewed by: Good
Very exciting to see the dolphins on our outing as well as the tropical fish below. The guide was very knowledgeable and provided lots of info on what we were seeing! Excellent outing.
Thank you so much for your nice review. Glad you enjoyed the tour.
Mahalo!
Jeannie
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Packages: | Kona Glass Bottom Boat Cruise from Kailua-Kona Pier |
Attended as: | Friends |
Posted on: | 2017/10/06 |
Activity Date: | 2017/09/25 |
Reviewed by: まるみ
2.5時間コースに家族4人で申し込みました。
8時半集合で時間通りに集合場所に行きましたが、9時半集合の1.5時間コースのグループが9時前に到着したために、結局その人達と一緒にスタートすることになり、準備が出来てから1時間近く待たされることに…
その間なんの説明もありませんでした。
馬の扱い方を教えてもらって出発。皆で高原をどんどん登って行きます。
天気も良く、見晴らしも良好。途中何度か速歩をしながら1時間ほどがすぎました。
他の人の投稿にもあるように、自分たちも1.5時間コースになるのかなぁと思っていましたが、途中で「They go Long Course」と言われ自分たちは別のルートへ。他のグループは下山し帰っていきました。
更に高原を登って行き、途中で初めての駈歩を体験。少しの時間でしたが、すごい速さと振動に馬から落ちないよう必死にしがみつきましたが貴重な体験となりました。
その後絶景ポイントに到着。マウイ島が見晴らせる場所で山と海をバックに写真撮影をし下山となりました。
正味の乗馬時間は2時間15分程。
1.5時間コースは「標準コース」2.5時間コースは「ロングコース」とした方が誤解がないのではと思います。
乗馬自体は最高の天気、ロケーションで星5つですが、現地の人の対応がいまいちなので星4つです。
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Packages: | 2.5時間プラン |
Attended as: | Families |
Posted on: | 2017/10/03 |
Activity Date: | 2017/08/10 |
Reviewed by: Pete Rommers
Well orginized, deliver what's promised and good informed en pleasant staff
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Packages: | A-Star Standard Helicopter - Circle of Fire Flight (45 mins) |
Attended as: | Couples |
Posted on: | 2017/10/02 |
Activity Date: | 2017/09/08 |
Reviewed by: ろんろん
9時スタートの回を予約して、前日確認メールにも9時スタートとあったので
間に合うように早めに出たのに、当日行ったら12時半からの回に勝手に変更されていました。
9時からの回は一杯と断られ、仕方なく時間を潰すことになりました。
スタッフの方々は感じのよい方ばかりで、謝ってくれましたが
前日までに直接再確認したほうが良さそうです。
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Packages: | Test Package |
Attended as: | Friends |
Posted on: | 2017/09/30 |
Activity Date: | 2017/09/21 |
Reviewed by: Michelle Jarrett
Deluxe is the word! As if the natural awesomeness of a live volcano,a national park and stars was not enough this trip also includes a tasty picnic lunch and a 5 star dining experience for dinner. Add to this an extremely knowledgeable guide who serenades you with ukulele, tells amazing Hawaiian myths, provides astronomical binoculars to improve photographs taken on your phones and cameras of a live volcano at night and leads a sing-along on the way home.
This was a long day but easily the best tour our family has ever taken. Booking via Veltra tours was easy, even from overseas.
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Packages: | Route #1 - Rainbow Falls, Hilo Town & Volcano |
Attended as: | Families |
Posted on: | 2017/09/28 |
Activity Date: | 2017/09/06 |
Reviewed by: mcavalheiro
Let me start saying one thing - Kilauea Volcano is one of the most active volcanoes on Earth and it's definitely a MUST SEE & DO if you are visiting Hawaii. I think everyone should explore the Volcanoes National Park as much as they can, and since I've hiked hiked the most popular sights before, this time I decided to get the bird's eye view from Kilauea.
From start to finish Blue Hawaiian Helicopters was very professional and delivered a great service. After the check-in we watched a video about safety and what to expect on the tour. Due to the weather conditions my original flight was cancelled, however I was able to reschedule to a later time. It was worthy the wait! The aircraft was modern, very comfortable, large windows and the pilot was excelled and very experienced. He not only made us feel safe, but also shared a lot of interest facts about Hawaiian geology and history.
We flew over dozens of waterfalls and over the most recent lava flows and it was crazy to see how close the lava got to some houses couple of years ago. The most incredible part thou was for sure seeing the lava flowing into the ocean and watching the bubbling lava lake inside the Pu'u 'O'o Crater (which you can only see if you are doing an air tour).
I will never stop sharing these incredible memories with everyone around me.
Thank you VELTRA & Blue Hawaiian Helicopters for the amazing experience. I highly recommend this tour, whether you are visiting the island just for a day or more, make sure to include a helicopter flight on your wish list.
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Packages: | Test Package |
Attended as: | Solo Travelers |
Posted on: | 2017/09/27 |
Reviewed by: クリスピー
以前からテレビで見て気になっていたマウナケア山頂でのサンセット!さらに天体観測もさせてもらえて最高の1日でした!
新婚旅行で夫婦で参加しました。
当初、日本語ガイドのツアーを申し込もうと思っていたところ、既に一杯だったためこちらのツアーに申し込みました。
英語がほぼ出来ないため、多少心配していましたが、ツアーの最中はほぼ100%英語だったにもかかわらず、ツアーガイドさんのお気遣いと、偶然一緒に参加した日本人の家族の方のおかげで、とても楽しむ事ができました!
他の日本語ガイドのツアーの方々もいらっしゃって様子を拝見致しましたが、ツアーの内容や質、お客様への配慮やとても自由な感じでの進行など、このツアーに参加出来てよかったと改めて感じています。
天体観測中のホットチョコレートとブラウニー、あのおいしさはわすれられません。
本当に最高のツアーでした!ありがとうございました!
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Packages: | 基本プラン |
Attended as: | Couples |
Posted on: | 2017/09/27 |
Activity Date: | 2017/09/23 |
Reviewed by: P and B
The guide was outstanding. He is a geologist with a lot of experience. He provide
a lot of information on the volcano as well as information about the the big island in general. He helped us take pictures as well as provided answers to questions we asked. This was a great tour.
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Packages: | Route #1 - Rainbow Falls, Hilo Town & Volcano |
Attended as: | Couples |
Posted on: | 2017/09/25 |
Activity Date: | 2017/09/20 |
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この度は、ツアーにご参加いただき誠にありがとうございます。
しかしながら、せっかくのご旅行中にご不便おかけし、大変申し訳ございませんでした。
別途メールにてご連絡させていただきましたが、お客様のご予約ですは弊社のシステム上では4名様にてご予約いただいておりましたが、催行会社側にて誤って2名様で席を確保していたようでございます。当日中にスタッフがお客様のご予約が4名様でお支払されていることに気が付き、追加でご予約いただいた2名様分につきましてはその場でキャンセルしたとのことでした。
せっかく楽しみにしていただいたシュノーケリングクルーズであったにも関わらず、予約管理不備により良い旅の思い出になるべきところが苦い思い出へ変わってしまったこと大変心苦しく感じております。また体験談にご投稿いただいたにも関わらずご返信が遅くなりましたことお詫び申し上げます。催行会社にはこのような予約不備にてお客様にご迷惑をおかけすることがございませんよう厳重注意させていただきました。
お客様からのお言葉を真摯に受け止め、催行会社共々、今後さらなるサービス向上に努めてまいります。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム