Toby's activity reviews | Book tours, activities & fun things to do on HawaiiActivities.com

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Reviews by Toby
Last review on 2016/04/19
# of Reviews: 1

Good tour. Terrible pick up!

Posted on: 2016/04/19

First off our tour guide and driver Peaches was excellent. The view from Haleakala didn't disappoint and the breakfast provided was tasty with a good range of choices. That being said the pick up was a complete nightmare. We waited for 60 minutes from 2:30am ( our scheduled pick up) until 3:30 am awaiting a pick up. We did not receive any word from the tour operator of the late running of the pick up service. The instructions on the ticket told us to call in if the pick up was 10 mins late, which we did. Guess what both the numbers on the ticket went straight to out of office voicemail, even the one labeled emergency! Thinking we had been swindled, we began google searching the tour company to see if others had been treated similarly. This search turned up a completely separate number for Polynesian adventure tours MAUI, as opposed to the main office number printed on the tickets. Ringing this number we finally got through to a gentleman able to help us and call the driver. We were told ( at this point 30mins past our pick up) that the driver had run into delays with late passengers, our pick up would be in 10mins. 20mkns later no one had shown up, we range back and were told they would be there any second, 10mins later in the cold, we were picked up. Zero stars for initial communication and pick up. 5 stars for the tour guide and sunrise experience itself. 3 stars overall.

Rating: star
Attended as:Couples
Activity Date: 2016/04/16
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