Where can I find the local contact information for the activity provider?
Complete contact information for your local activity provider will be displayed on your voucher, electronically issued once your booking is confirmed.
How can I find out if there are pick-up services available from the hotel where I will be planning to stay?
Pick-up and drop-off services are usually provided from major hotels within the destination city. However, pick-up schedules vary. If pick-up from your specific hotel is not included, your activity provider will select a location nearest your hotel. You can also send us an inquiry through Your Account page.
Where should I wait for my pick-up?
If your pick-up service is included in your booking, your pick-up location will be displayed on your voucher.
What time will the tour end? What time will I return to my hotel?
Full schedule details can be found on the activity page. Please note that all schedules are subject to change and may be affected by traffic conditions, weather, and other operational reasons. We always recommend allowing some extra time for unforeseen delays.

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